Frequently Asked Questions

Our booking system operates on either a Morning or Afternoon booking.

Morning bookings are between 8 am – 12 pm.

Afternoon bookings are between 12 pm – 5 pm.

As you can imagine, sometimes unforeseen problems can extend a service visit, causing delays for bookings that are to follow. As a courtesy, our serviceman can call you when he is about to leave the previous location, when requested. Please make sure you provide your mobile number for this service.

The service call is $155 which includes the first 15 minutes of labour. Each additional 15 minute block of time costs $35 + the cost of any required parts.

This applies to:
- Heaters
- Split Systems
- Single Storey Evaporative Cooling
- Add on Refrigerated Cooling
- Cookers
- Hot Water Services (excluding some double storey solar)

For units on 2+ storey properties we are required to send an additional man for OH&S requirements. The cost of this is an additional flat fee of $110.

This applies to:
- Double/Triple Storey Evaporative Cooling
- Double/Triple Storey Solar Hot Water Services

For installation quotes and any other enquiries please call 9463 1555.

Payment is to be made on the day to the Darebin Gas serviceman at the conclusion of the visit.

Our payment terms are by Cash, Visa, Mastercard or Cheque.

Please note, there is a 1.5% surcharge on Visa & Mastercard payments.

Yes, we can arrange an after hours service visit if required at an elevated rate.

Yes, we can arrange a payment plan for you through Certegy Ezi-Pay over 12 months.

To qualify for a payment plan you must have a minimum spend of $1000

• 25% deposit is to be paid on the day + $55 setup fee
• Payments are debited fortnightly
• Payment plans will incur a 9% admin fee

Eligibility and approval of payment plan is at the discretion of Certegy Ezi-Pay.

Please contact us on 9463 1555 if you wish to set up a payment plan.

Darebin Gas recommend having your evaporative cooler serviced every 2 years to ensure maximum efficiency.

Darebin Gas provide maintenance services on evaporative coolers which include:
– Cleaning & checking of filter (chillcel) pads
– Draining the unit and cleaning reservoir
– Filling/checking water levels
– Adjusting fan belt & motor
– Checking the bleed off system
– Checking overall operation of unit

Your evaporative system doesn’t require seasonal maintenance at the beginning and end of every season because it is fitted with an automatic drain valve. When your system is not in use, the valve automatically empties the reservoir, leaving it clean and dry.

You feel cooler by the ocean or a river because as hot air blows across the water, it causes some of the water to evaporate and absorb the heat. The air is cooled by this evaporation process and so becomes a “sea” breeze.

Evaporative cooling works the same way. Hot air enters the cooling unit on your roof where it is filtered and cooled as it passes through specially designed moistened pads. A fan then blows this beautifully cooled air throughout your home.

Hot air in the house is forced out through open windows and doors providing your entire home with a complete change of air at least every two minutes.

Evaporative coolers consume only a small proportion of energy compared to ducted refrigerated systems.

By choosing energy-efficient appliances that consume less power, you can help the environment by reducing the amount of greenhouse gases generated by power station whilst saving you money!

Modern evaporative cooling units feature advanced water saving technology designed to eliminate water waste.

Water is continuously monitored electronically, replacing it only when mineral deposits exceed acceptable levels.

This system results in the minimum amount of water resource to provide maximum cooling effect.

To get maximum efficiency out of your evaporative air conditioner it is important for some windows or outside doors to be open. This will allow the hot air to be pushed outside of the room.

The most effective method is to open windows or external doors that are the furthest away from the air vents. A general rule to follow is to have a window/door open that is double the size for every vent.

This can impact your evaporative air conditioner as the cooling effect is reduced. On some humid days you may find it helpful to switch the air conditioner to 'ventilation' mode and run the unit on a high fan speed.

Periodic maintenance of your heater will ensure a long and satisfactory service life with the heater operating at optimum performance.

Maintenance should be performed at least every two years by a licensed plumber trained in the service of gas heaters such as Darebin Gas.

Darebin Gas offers a Gas Heater Safety Check and Service for $225 which includes:
– Cleaning the gas pilot and burners
– Checking spark electrodes and flame sensors
– Checking gas pressure
– Cleaning the fan
 ... and most important of all, we test for carbon monoxide levels!

Darebin Gas recommend cleaning the return air filter on your ducted heating once a month.

Carbon monoxide is a toxic gas, but, being colourless, odourless, tasteless, and initially non-irritating, it is very difficult for people to detect.

The prevention of poisoning is a significant public health issue. Carbon monoxide poisoning is the most common type of fatal poisoning in many countries.

Breathing in Carbon Monoxide can cause headaches, dizziness, vomiting, and nausea. If Carbon Monoxide levels are high enough, you may become unconscious or die. Exposure to moderate and high levels of CO over long periods of time has also been linked with increased risk of heart disease.

To ensure you and your family are safe, Darebin Gas offers a 5 part Gas Heater safety check and service for just $225. Call us on 9463 1555 for more information.